Digital Financial Services Project (DFSP) country Think Tank Report

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    Digital Financial Services through Mobile Phones: Status and Challenges Faced by Rural Women in Tanzania
    (AERC, 2025) Daniel, Lanta; Mwighusa, Dennis; Diyamett, Bitrina
    Financial services are key to economic growth and societal well-being, boosting access to credit, savings, and overall development. Despite progress in mobile phone and mobile money adoption in Sub- Saharan Africa particularly Tanzania, financial exclusion in the country remains high compared to other East African countries, with significant gender and urban-rural disparities. This study examines digital financial inclusion in Tanzania, focusing on rural women's experiences and challenges. Using focus group discussions and policy analysis, the study highlights major gaps in awareness, usage, and understanding of mobile money services, as well as overlooked policy aspects. Key findings reveal that while awareness of digital financial services is widespread, rural communities—especially women—lack a thorough understanding of these services. This gap in comprehension limits their usage, indicating that mere awareness is insufficient. The study underscores the importance of tailored interventions, such as community engagement, capacity building for agents, and targeted policy frameworks, to address these challenges. Recommendations are provided for both the public sector and the private sector on how to enhance financial inclusion, ensuring that no one is left behind in the digital financial landscape.
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    The Monetary Economics of e-Money and Policy Implications: Evidence from Uganda
    (AERC, 2025) Okot, Nicholas; Shinyekwa, Isaac M. B.; Bulime, Enock N. W.; Luwedde, Justine
    The fourth-generation technological innovations coupled with Fintech has evolved into global transition to e-money. In Uganda the uptake and usage of e-money services have exponentially grown since the introduction of mobile money services in 2009. This study examines the theoretical foundation of e-money economics and employs time-series econometric approaches on Uganda data for the period 2009Q1-2022Q4 to assess their implication on the stability of the money demand function and transmission of monetary policy. The test for stability following the estimation of the money demand function with autoregressive distributed lag (ARDL) and transmission mechanisms in the vector autoregressive (VAR) model indicate that, e-money distorts the stability of the money demand function in the short-run and is procyclical with monetary policy shock (policy interest rates adjustments). These attributes of e-money are likely to adversely affect the effectiveness of monetary policy transmissions.
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    Impediments to the Evolution of Mobile Money and Financial Inclusion in South Sudan
    (African Economic Research Consortium, 2025-02-07) Garang, James Alic
    This paper examines the constraints both to the evolution of mobile money and the broader banking sector provision of financial services in South Sudan, focusing on the conflict and state of financial inclusion during the 2011-2021 period. While mobile money has gained momentum in the region and beyond, its introduction in the South Sudanese market is recent, and adoption has been much slower, and differentiated, with customers more likely to have a mobile money account if they are better educated, live in the city, are male, and wealthy. A key contributor is the rudimentary level of South Sudan’s financial sector development, which feeds into financial exclusion, and the impact of preceding conflicts. Broadly, the paper confirms the longstanding view that economic disruption associated with the civil war and lack of supportive infrastructure are central barriers to expansion of financial services across the country. In conclusion, sustained stability and improved general infrastructure could enhance expansion of financial services and broader inclusion in South Sudan.
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    Leveraging Digital Services and Market Development for Financial Inclusion
    (African Economic Research Consortium, 2024-08-15) Shinyekwa,Isaac, M.B.; Mpuuga, Dablin; Nattabi, Aida K.; Bulime, Enock W.N.
    The paper examines the extent to which digital financial services – mobile money, online banking and agency banking – contribute to financial inclusion in Uganda. We identify the key enablers and inhibitors of access and usage of digital financial services. To achieve this, we adopt a mixed methods approach and use the recent 2019/20 Uganda National Household Survey (UNHS) data, the World Bank’s Global Findex data for 2021, and insights from key informant interviews. We use an instrumental variable approach to control for endogeneity and run recursive probit models for the binary outcomes of usage of mobile money services, agency banking, and commercial banks. We also run models for access to commercial banks and usage of informal groups. The results re-affirm the gap between men and women in access to and usage of digital and formal financial services, although this gap has significantly reduced over time. We also find that informal financial groups are used more by women. Financial literacy proxied by an individual’s ability to read and/or write is a significant enabler of digital financial services usage among both men and women. Conversely, saving money at home/secret place has a strong negative effect on the overall usage of digital financial services, but a strong positive effect on the usage of informal groups. The new financial inclusion strategy should provide incentives to the private sector to promote innovation and investment in a broad range of new, friendly, and affordable products to attract the excluded sections of the population. Importantly, cultural and community institutions provide better opportunity towards changing social norms that have for long disadvantaged women and kept them financially excluded
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    Digital Innovation Ecosystem Development for Financial Inclusion and Market Access: The Case of Tanzania
    (African Economic Research Consortium, 2024-08-15) Mwighusa, Dennis; Diyamett, Bitrina
    There is now consensus that innovative financial services that are provided in a more equitable and inclusive way are the cornerstone of social and economic development. In this regard, although Tanzania has recorded a significant growth in the level of financial service provision and has reached out to a good number of people in the country, especially through digital means, the country might not benefit from this wide coverage of financial services because it faces a glaring gap in inclusiveness. The reasons for the persistence of such exclusion – in spite of policies to address the challenges – are not clearly known. This work is an attempt to close this knowledge gap – basically towards understanding the factors contributing to both gender and location-related exclusion with the purpose to inform inclusion policies. The findings indicate that the major challenges revolve around inappropriate marketing strategies for the digital financial services for the poor; inappropriate products in terms of price and context fitness; and cost related to product development and service provision on the part of the providers. The existing inclusion policies did not seem to have helped much as they have some serious gaps in their design.