Behavioural Biases: Driving a Wedge Between Access and Usage of Financial Services

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dc.contributor.authorOsoro, Jared
dc.contributor.authorBundi, Davis
dc.contributor.authorKiplangat, Josea
dc.date.accessioned2025-02-11T08:41:23Z
dc.date.available2025-02-11T08:41:23Z
dc.date.issued2025
dc.description.abstractThe noticeable strides that Kenya has made in financial inclusion underpins the assumption that access automatically translates into usage of digital financial services. The plausibility of this assumption is questionable given that demand for financial services is influenced by behavioural biases. Individual behavioural heterogeneity and self-exclusion attitude account for the differences in financial decision making, with biases creating the wedge that inhibit the usage of financial services even when there are no limitations of access. The implication of such biases is that households have a predisposition of making financial decisions that leads to less optimal welfare outcomes.
dc.identifier.urihttps://publication.aercafricalibrary.org/handle/123456789/3953
dc.language.isoen_US
dc.publisherAERC
dc.relation.ispartofseriesDFSP-TT-PB-004
dc.titleBehavioural Biases: Driving a Wedge Between Access and Usage of Financial Services
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